Last updated: 22/01/2026

The Visiting Midwife is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully and transparently, in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website and services.

1. Information We Collect

We may collect and process the following personal information:

• Full name and surname
• Email address
• Phone number
• Billing and payment details
• Information provided through contact forms or questionnaires
• Any information you voluntarily share during consultations or course participation

We do not intentionally collect sensitive medical information unless you voluntarily provide it for support purposes.

2. How We Collect Your Information

We collect personal information when you:

• Register on our website
• Purchase a course or service
• Complete a contact form
• Subscribe to our mailing list
• Communicate with us via email, WhatsApp or social media

3. How We Use Your Information

We use your personal information to:

• Provide and manage our services
• Process payments
• Communicate with you about your purchases or queries
• Send relevant educational content or updates (only if you consent)
• Improve our services and user experience
• Comply with legal obligations

We will never sell or rent your personal information to third parties.

4. Sharing Your Information

We may share your information only with:

• Payment processors (for secure transactions)
• Website hosting and IT service providers
• Legal or regulatory authorities when required by law

All third parties are required to protect your information and comply with privacy laws.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information against:

• Loss
• Misuse
• Unauthorised access
• Disclosure or destruction

However, no internet-based system is 100% secure, and you share information at your own risk.

6. Cookies & Website Tracking

Our website may use cookies to:

• Improve site functionality
• Analyse traffic and usage patterns
• Enhance user experience

You may disable cookies in your browser settings, although this may affect website functionality.

7. Your Rights Under POPIA

You have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your information
• Withdraw consent for marketing communications
• Object to the processing of your information
• Lodge a complaint with the Information Regulator of South Africa

8. Retention of Information

We only retain your personal information for as long as necessary to:

• Fulfil the purposes outlined in this policy
• Comply with legal and regulatory requirements

9. Children’s Information

Our services are intended for adults.
We do not knowingly collect personal information from children under 18 without parental consent.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time.
Any changes will be posted on this page and will become effective immediately.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

The Visiting Midwife
Email: thevisitingmidwife@gmail.com
Phone: +27 72 3868 359